Rather than bombard you with a huge list of ICT information, we are going to post a series of short information snippits starting today with…
Using ELnet to access council employee information
ActivInspire software for your Interactive Whiteboard
If you have a particular ICT question you want to ask, email dgilmour@eastlothian.gov.uk
We don’t want you inconvenienced by having a board or projector problem so we have an Audio Visual contract in place with AVM Education (formerly known as Matrix Display) Have a look at the rebranded Help sheets.
East Lothian AV Call Logging Instructions re-branded
East Lothian AV Good Practice re-branded
East Lothian AV Help Sheet re-branded
Call 0845 26 26 200 if you are experiencing a problem and an engineer will be on site within 24 hours. If you are unhappy with any part of the service, please submit your comments to stodd@eastlothian.gov.uk
We have an audio visual contract in place with AVM Education Ltd (previously known as Matrix Display Systems Ltd) which allows you to have an engineer visit your class within 24 hours if the fault cannot be rectified via advice by telephone. Call 0845 26 26 600 to report any faults – don’t hestitate to call and ask a question if you are unhappy about any aspect of the board / projector functionality.
Just a reminder that all faults should be logged with the Matrix Display helpdesk on 0845 26 26 200. East Lothian Council have a maintenance and repair contract with Matrix and so there will be no charge to schools for call outs and repairs. And it will be attended to quickly!
If you need a new bulb for your projector, call the Matrix Display helpdesk on the number above (not the council IT Helpdesk) and an engineer will bring out your new one and install it – no cost for the call out or installation, just for the actual bulb. The cost of the bulb is subsidised – normally £200, schools will be only be charged £100. Not only will a new bulb be installed, the engineers will take this opportunity to clean the projector filters which will extend the future life of the bulb.
There’s a new support and maintenance contract in place as of today so you can log a call with Matrix Display to get it fixed. You will find information here on quick fix solutions before calling the Helpdesk number and some really useful good practice tips on looking after your equipment. Pass the word on!