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During the next two days we will be under ‘glow-ing’ our first formal Glow training here in East Lothian. The operational training will be given to twelve individuals from a range of key areas in education including: teachers, managers, technical and support staff.

Following this training we will begin working with our mentors in February.

I have made a few notes and quotes from the most recent handout. Here is a very rough idea of what we will be covering:

Glow Demo-
This will be an overview of Glow. It will set the scene and give us an overview of the key components.

Administration Roles and responsibilities-
Looking at the responsibilities of the Accounts Services Manager (ASM) including user provisioning:

• Overview of the hierarchy of sites.
• ASM provisioning tasks.
• Automatic, semi-automatic and manual provisioning process.
• Account Approval.
• Password generation and dissemination.
• Glow Services.
• Glow Services: Discussion on services available.
• ASM service tasks: e.g. handing out rights to services, devolving ASM rights, controlling activation of user accounts etc.
• Understanding how permissions are applied across the Glow environment.
• Service and Password policies: What they are and how they can be used as templates.

Wednesday

Technical Preparation-
Looking at what the authority and/or school will have to do to ensure they are technically prepared for Glow.

• Browser requirements- Partially and fully supported browsers. Browsers that are under review.
• Hardware requirements for Glow Meet.
• Plug-ins - What plug-ins can be used and what Glow services are dependent on plug-ins.
• Password and Email policies.
• Firewall requirements.

Support Resources-
Looking at central support available from the Glow Helpdesk-

• Technical Resources available to authorities.
• General tasks that an authority can be expected to support.
• Glow support structure.
• RM Support Online (SOL).
• Knowledge Base Articles.
• Discussion on authorities existing support structure. Gather authority names that will be used to log Glow support calls.
• IPR guidelines.

Administration of target systems-
Looking at Glow mail, Glow learn, Secure File Transfer, Web Hosting and Video Streaming. This will be a ‘hands-on’ and discussion session.

Site Collection Administration (SCA)-
Looking at the responsibilities of the SC Administrator. This will include:

• Hierarchy of establishments within Glow.
• Populating establishments.
• Glow Group structure: hands-on session.

As you can see we will be covering a huge amount over the next two days. This is the less exciting side of Glow (for me), but never-the-less an absolutely fundamental process prior to the formal rollout.

I will let you know how we get on