Had a phonecall from school today - a follow-up to a query about one of those puzzling letters. I’d been given a brief (and negative) answer in the playground by a teacher, and although the answer I got in the phonecall was still the answer that I didn’t want, I really appreciated the courtesy of a personal response.
In my customer service days we’d have called that a ‘Moment of Truth’ - which reminds me that I’m still trying to write something coherent in response to Don’s postings…
Anyway, a more positive start to the week…
Now that’s what I call service! - and it should permeate the way that we conduct all our business with parents.
It’s how we conduct ourselves in these “touch points” that make all the difference.