Listening is the Ultimate Learning Skill
How to communicate to improve performance – Barry Jentz
How well do you listen?
Do you operate an open agenda?
Do you believe in sharing information or during confrontational conversations do you withhold information?
Do you show tolerance and understanding particularly under pressure?
Are you aware that these discrepancies in your practise exist?
Are you blind to what others see?
Barry Jentz has been trying to help us improve our communication skills today by making us more aware of how we listen and react to what we hear.
He suggests that most people listen reflexively in that they react automatically and go directly to a solution. However by listening and acting reflectively performance is improved.
Reflective skills:
· Give good data
· Listen
· Are tolerant of confusion
· Use confusion as an opportunity to skilfully inquire
· Facilitate the capacity to improve through interaction
· Improve performance
In trying to bring about transformational change this method provides a vehicle to enhance transform relationships.
A reflective mind is a learning mind!
Con Morris wrote:
For me, reading all of the Harvard blog has been very thought-provoking. I add the comment here as this one made me reflect on my own practice most! Many thanks to you all for taking the time to share this with us all. The CPD team will do its best to get the message about this blog to all and sundry!
Posted on 27-Jul-07 at 8:17 am | Permalink